The alarming truth about Customer Enquiries & Response Times

12% of customers expect a response to their email (or enquiry) within 15 minutes.

46% (almost half) expect a response faster than 4 hours.

When SuperOffice discovered that the average response time for companies is 12 hours and 10 minutes, you know there’s a huge gap between customer expectations and reality. And it is this delay in response that sometimes leads to so many issues including poor customer service and loss of sale opportunities.